I don’t typically write posts like this. But after months of back-and-forth, wasted time, and unfulfilled promises, it’s become clear that sharing my experience with Chat Assassins / Made Omni is the only real way to close the loop, and hopefully prevent others from making the same mistake.
Here’s the unfiltered breakdown of how we (me and my business partners) paid $13,000 for a “done-for-you” appointment setter service and have ended up with nothing in return from ChatAssassins / MadeOmni.
The Promise vs. Reality Gap Was Massive
We were pitched by their sales team a premium, hands-off solution: experienced setters with native-level English, trained in our offer, managed by experts, and backed by structured daily coaching and performance reviews. They were so big on the ‘native-level’ English point, that they’d send us voice notes of their setters, which sounded impressive.
However, what we got was very different:
- Two setters with poor English, no understanding of our product, and zero lead nurturing ability.
- A third setter who was native English, but quit after one month —and was never replaced with a suitable candidate.
- No onboarding, no performance reviews, no coaching, and no evidence of any training infrastructure. Despite being promised that we’d have management (and paying for that), we were later told the manager couldn’t access our Instagram to check messages because of a security issue. Which meant we had to do the checking and coaching.
- We had to do the onboarding of the product and then the management ourselves, which was the opposite of what we paid for.
All of this was directly in breach of what the service agreement promised.
Their Own Sales Rep Admitted It Was a Fulfillment Failure
This part is especially frustrating: the very salesperson who sold us the package later admitted to us that the issues we faced were fulfillment-related and that the service did not meet expectations. He personally told their internal team that they f*cked up.
They ignored this, and declined our refund request.
Instead of accountability, we got defensive responses and walls of legal language quoting obscure terms of service. There was no ownership—only excuses.
We Recovered What We Could
Out of the $13,000 paid, we were able to recover $5,000 through a chargeback, which came after months of back and forth.
Initially MadeOmni / ChatAssassins offered us a $4,000 refund and then the promise that they’d replace the dialler that quit. We reluctantly accepted – however, after a month, we noticed that we were never refunded (despite receiving an email that apparently came from Stripe confirming this..). We chased, was told repeated times ‘the refund’s coming’, becfore they then completely ghosted us.
So we did a chargeback for $5,000 and after submitting the evidence, we won.
The remainder however – $8,000 – was paid via bank transfer, and is unfortunately lost.
What’s annoying is that from an opportunity perspective we lost a lot more than $8,000. Whilst conversations were being had about new setters / refunds, we had no setter / dialler doing any outbound messaging. So we lost about a month’s worth of leads.
Final Thoughts: Ask the Hard Questions
We’re sharing this because too many “done-for-you” service providers rely on great marketing to sell subpar delivery. If you’re considering something similar, do not rely on promises or slick sales calls. Insist on proof of past fulfillment, transparency around training, and sensible refund policies. And pay entirely on Credit Card so you’re protected.
We learned this the hard way. Hopefully, you don’t have to.
Made Omni / Chat Assasins and the founder Jose Perez should honestly be ashamed of themselves, especially when they’re operating in an industry of ‘course sellers’ that is negatively associated with fake futurs etc.
